Archive for July, 2009

Don’t Write Like a Robot

Wednesday, July 29th, 2009

When I tell people I’m a writer, it usually piques their interest. The follow up question is always “What do you write?” When the answer is marketing copy, the conversation usually ends. “Marketing copy? Ho-hum” they seem to say, wishing they had run into someone more interesting. Perhaps a journalist, or a novelist, or a joke writer for their favorite TV show.

Business writing is considered boring because it’s so often formulaic. It speaks in broad generalizations, vague buzzwords, and tired meaningless phrases. It’s considered boring because it IS boring.

Not only is it boring, but it dooms a business to obscurity. If the copy on your website sounds like the copy on every other website, how do you expect to be remembered?

The fix is this: write how you talk.

If you’ve never spoken a phrase like “offering a broad range of support tailored to meet your company needs”, don’t write one. Say it in your own way.  Say “I offer every kind of help you could possibly want”. It’s personable, it’s engaging, and it shows there’s a real person behind your copy.

You’re not a robot, don’t write like one.

Your Jingle Sucks

Wednesday, July 22nd, 2009

Before I moved into marketing, I flirted with a career as a songwriter. I’d been playing music since the age of 15, when I discovered an old dusty guitar in the guest room down the hall. I got it tuned, taught myself to play, and started on my new life path: rock stardom.

As I got older, went through college, and learned more about the world, I began to realize that my dream of making millions to rock wasn’t going to happen. Which was ok with me. I’d met enough musicians to know that even moderate levels of success required constant travel, getting screwed by shady club owners, and having more than the occasional audience completely ignore you. Not to mention willingly taking the emotional sucker punch that writing a good (or even a bad) song can be.

But I did learn quite a bit during those years. One of the biggest lessons I learned was the importance of a simple, singable melody. Called the ‘hook’ in popular music, it’s the piece of the song that gets stuck in your head. It’s the thing that keeps you and your music fresh in someone’s mind.

Jingle Bells

Which brings me to advertising jingles. When written well, they can be very powerful. Think of the McDonald’s jingle. It’s short, it’s catchy, and like it or not, every time you hear it you’ll think of McDonald’s.

That’s a jingle that knows how to do it’s job. Contrary to many of the meandering, cram-as-much-info-into-this-melody-as-we-can jingles we hear around the Capital Region. No, they’re not all bad, but there are some real stinkers out there.

If you are using a jingle as part of your marketing message, I’d simply ask this “Why a Jingle?” Especially now that the Internet gives us loads of messaging options, your money may be better spent on another tactic.

Grade Your Jingle

I’d also suggest you grade your jingle using the following criteria:

1. Is it Catchy?  Did you need to hear it more than twice before it got stuck in your head? If so, it’s probably not catchy enough to work.

2. Is it Unique?  Does it sound like another jingle out there? Was it made with the same old stock soundbeds that have been used for ages? If the answer is yes, you lose. You will not be remembered.

3. Does it Set a Mood?  The  McDonald’s jingle has a happy feel to it. Coupled with a line like “I’m Lovin’ It”, the commercials feel carefree. How does your music feel? If you can’t put some positive adjectives to it, your customers can’t either.

4. Is it Simple?  Musical complexity can be a beautiful thing. But in a 30 second spot, there’s just no room for it. If you want complexity and surprise, listen to Bach. If you want to move widgets, keep it as simple as possible.

5. What’s Would Bob Dylan Do?  If you’re using lyrics in your jingle, take a good hard look at the central message, and run it through the WWBDD test. If your message requires elaboration, you lose your audience. Think simple. Think “The Answer is Blowing in the Wind.” Think “You’re Gonna Make Me Lonesome When You Go”. Think “It’s all over now Baby Blue”.

At the very least, just think.

Jaw, Meet Floor

Wednesday, July 15th, 2009
Thats how I felt, too

That's how I felt, too

Have you heard about Google Wave? If you haven’t, don’t worry;  It’s only the most game-changing technology on the horizon (assuming it doesn’t get relegated to the Google great ideas wastebasket).

Wave is hard to sum up. At it’s most general level, it’s a communication tool. Ho-hum, right?

But this one is different. First, it updates very close to real-time (I’m guessing this has to be some kind of AJAX wizardry, but I’m not a programmer). So you could watch an email being written to you the same way you could see someone typing a response to you over instant messager.

… whoa.

That plus level upon level of what I like to call ‘PFM’ (i.e. “Pure Frikkin’ Magic”) technology, makes this the kind of innovation that could render email obsolete. And render me a drooling, wide-eyed, ecstatic techie.

See a 10 minute abridged presentation about wave here

For the real nerds like myself, you can watch the whole 120 minute presentation here