Archive for the ‘Brands’ Category

Google’s Brand Update

Wednesday, April 1st, 2009
A Hot Brand. Get it?

A "Hot Brand". Get it?

Early this year, Google made a major change to the way it ranks websites on its search engine. In working to provide searchers with the most relevant results, Google has begun to give heavy emphasis to websites operated by brands.

Here are a few quotes from Google CEO Eric Schmidt that neatly summarize his feelings toward the worth of Brands. (I lifted these from an article on www.seobook.com. This site is an absolute treasure for learning about SEO:

Quote #1: “The internet is fast becoming a “cesspool” where false information thrives”, Google CEO Eric Schmidt said yesterday. Speaking with an audience of magazine executives visiting the Google campus here as part of their annual industry conference, he said their brands were increasingly important signals that content can be trusted.

Quote #2: “Brands are the solution, not the problem,” Mr. Schmidt said. “Brands are how you sort out the cesspool.”

Quote #3: “Brand affinity is clearly hard wired,” he said. “It is so fundamental to human existence that it’s not going away. It must have a genetic component.”


So with all this emphasis on branding, does this mean the little guys will be unable to compete on Google?

No, it just reinforces something I’ve been suggesting to my clients for a long time: BUILD YOUR BRAND.

Work on your positioning statement. Discover what you do better than anyone else, and make that your unique selling position. Build a community of people who trust you. You don’t need billions to act like a big brand.

That Personal Touch(point)

Wednesday, March 25th, 2009
Are your touchpoints this good?

Are your touchpoints this good?

Want to learn something valuable about your business? Make a list of your touchpoints.

Your touchpoints are all the places that a customer or potential customer has some interaction with either your business or something that conveys information about your business. Your website is an obvious one. Your retail space is another.

But the most important touchpoint is YOU.

Starbucks (though they’re having a tough time right now) is a company that has mastered ‘touchpoint branding’. The store space is inviting, the coffee is held to an extremely high standard of freshness and flavor, and every employee is trained to greet you with a smile, serve you exactly what you want, and send you on to the rest of your day with a sincere “thank you”. Every touchpoint they have with you is meant to bring you further into the Starbucks community.

You probably don’t need to go as far as Starbucks does, but it does raise a good question: How well are you managing your business’ touchpoints?