Archive for the ‘Web’ Category

4 Ways to Get the Most Out of Social Media

Wednesday, July 1st, 2009

Everyone knows the names of the social media powerhouses: Facebook, Twitter, and LinkedIn, with MySpace dwindling but still holding a significant share of participants.

But have you heard of any of these? Maybe one or two like Classmates.com, but the other few hundred on that list are probably new to you. And it’s far from exhaustive. It’s even left off major names like Squidoo (run by famous marketing Guru Seth Godin) and Virb, a network for artists of all types. Some estimates put the number of social networking sites at around 250,000.

My point is this: social media is a gigantic, expansive field. Too big for even the largest companies to leverage as a whole. For small companies like you and me to take advantage of it, there needs to be some strategic thinking. Here are some things to keep in mind either before embarking on a social media marketing push, or if you think your social media marketing needs to be re-evaluated:

1. Do Your Research yes, Facebook and twitter have b0-jillions of users. But if you’re in a niche market, one of the smaller, more focused networks might be a better place for you to spend your time.

2. Be Honest with Yourself You could spend all day on social networking, but that means all your other duties go by the wayside. Before embarking on a social media campaign, think about how much time each day you will be realistically able to spend on it.

3. Get Your Messaging Straight Social networks are fast paced. People will decide whether you are worth ‘friending’ or ‘following’ in just a couple of seconds. Before you get out into the fray, make sure you know how you’re going to introduce yourself. Make sure you’ve got a good reason for people to stick with you.

4. Decide How You Will Add Value Social Media is all about adding value to your friends and followers. You need to have a few different ways ready before you start communicating. And beware of ‘interesting’. Sharing ‘interesting’ thoughts or articles doesn’t count as adding value. You can do it, but don’t rely on your audience to have the same interests as you do.

‘Scalejacking’

Wednesday, June 17th, 2009

This week I’m a bit overwhelmed with projects on tight deadlines. Hopefully some of you are enjoying (or at least managing) the same kind of situation. We’ll sleep when we’re dead, right?

That said, I’m stealing a blog entry from Seth Godin this week.  He’s got a great neologism that speaks to the core of Social Media Marketing. Check it out here.

Teach Your Website some New Tricks

Wednesday, June 10th, 2009

Want to see a trick?  Go up to your browser’s menu bar and click “View” and then “text size”. Click a few of the options and see what happens.

Did you know you could do that?

One of the beautiful things about the Internet is just how customizable it is. For someone whose eyesight isn’t that good, there’s an easy way to make any website more readable. There are ways to make colors appear differently, to change the fonts in your browser, and lots of other little tweaks you can make so your web browser behaves the way you want.

And that’s all well and good for viewers. But for businesses building a website, it means planning for the changes your viewers might make.

A ‘For Instance’

I recently signed up for a new online service. There was a long and elaborate setup process to get things moving, and just when I thought I was done, the application wouldn’t let me finish.

I went backwards, repeated steps, and checked all my answers. Finally, after my level of frustration had increased to the point where I was angrily (and futilely) asking my computer questions like “Why won’t you just work?!”, I called customer service.

After a few minutes of searching through my account, the customer service rep discovered the flaw. Turns out, I had needed to insert a special formula in one of the lines of text. My mistake. But one I would have been able to quickly fix if only the site had explained it to me. Both the company’s customer service team and I would have saved a 10 minute conversation.

Pave the Road

I like to think of Marketing as ‘paving the road’ for potential clients. You’ve got to meet people where they are, clear a path to your business, and encourage them to walk it. With the ever-growing number of choices out there, you’ve got to make it as easy as possible for people to choose you. If that means clearing trees off the path, I’d say it’s probably worth it.